Shipping policy

Shipping Policy

Effective Date: July 1, 2026

At The Delightful Dabbler LLC, doing business as Outlier Laser Engraving ("Outlier Laser Engraving," "we," "us," or "our"), we strive to process and ship every order as quickly and carefully as possible. Because many of our products are handcrafted and made to order, please review the following Shipping Policy before placing your order.

Processing Times

Most standard orders are processed within 3–7 business days after payment has been received.

Custom and personalized orders typically require 2–3 weeks for production before shipment. Production time may vary depending on:

  • Order size

  • Design complexity

  • Personalization requirements

  • Artwork or proof approval

  • Current order volume

  • Seasonal demand

If your order requires a digital proof, production will not begin until the proof has been approved. Delays in approving proofs will extend the overall processing time.

Please note that processing time is separate from shipping time. Shipping begins only after your order has been completed and prepared for shipment.

While we strive to complete every order within our estimated timeframe, all processing times are estimates and are not guaranteed. Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Need Your Order by a Specific Date?

If you need your order for a holiday, wedding, birthday, business event, or other special occasion, please contact us before placing your order.

We will make every reasonable effort to accommodate requested deadlines whenever possible. However, expedited production cannot be guaranteed and may be subject to additional fees based on our current production schedule.

We are not responsible for delays resulting from late order placement, delayed proof approvals, shipping carrier delays, weather events, or other circumstances beyond our control. We encourage customers to place custom orders well in advance of any important event to ensure ample production and shipping time.

Digital Proof Approval

If your order requires a design proof, production will not begin until you have approved the proof.

Delays in approving your proof will delay your shipment.

Shipping Methods

We currently ship using reputable carriers, which may include:

  • USPS

  • UPS

  • FedEx

The shipping carrier used for your order is selected based on package size, destination, and the shipping option chosen during checkout.

Shipping Rates

Shipping charges are calculated at checkout based on:

  • Package weight

  • Package dimensions

  • Shipping destination

  • Shipping method selected

Applicable taxes and fees are calculated separately where required.

Estimated Delivery Times

Once your package has shipped, estimated delivery times vary depending on the shipping service selected and your location.

Delivery estimates provided by the carrier are not guaranteed.

Shipping Delays

Once an order has been transferred to the shipping carrier, delays caused by the carrier are outside of our control.

We are not responsible for delays resulting from:

  • Severe weather

  • Natural disasters

  • Holidays

  • High shipping volume

  • Customs processing

  • Transportation disruptions

  • Carrier service interruptions

  • Incorrect shipping information provided by the customer

Shipping delays do not qualify for refunds.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete address is provided:

  • We are not responsible for delayed or undeliverable packages.

  • Additional shipping charges may apply if the package must be reshipped.

  • Orders returned to us because of an incorrect address may require payment of new shipping charges before being sent again.

Please contact us immediately if you notice an address error. While we will do our best to update it before shipment, we cannot guarantee changes once an order has entered processing.

Lost or Stolen Packages

Once tracking information indicates that a package has been delivered, responsibility for the package transfers to the customer.

If your package appears to be missing after delivery, we recommend that you:

  1. Verify the shipping address provided at checkout.

  2. Check around your property, mailbox, and any secure delivery locations.

  3. Ask household members or neighbors if they accepted the package on your behalf.

  4. Contact the shipping carrier to file a claim or request additional delivery information.

We are happy to assist with carrier inquiries whenever possible; however, we cannot guarantee replacement or reimbursement for packages that the carrier has confirmed as delivered.

Damaged Shipments

If your order arrives damaged or contains a manufacturing defect, please contact us within 7 calendar days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged item

  • Photographs of the shipping box and packaging

  • Photographs of any visible damage to the shipping label, if applicable

After reviewing your claim, we may, at our sole discretion:

  • Repair the item

  • Replace the item

  • Provide a partial or full refund

  • Offer another reasonable resolution

Claims submitted more than 7 calendar days after delivery may not be eligible for resolution.

Local Pickup & Delivery

Local pickup or local delivery may be available for customers within our service area.

If local pickup is selected:

  • We will notify you when your order is ready.

  • Orders should be picked up within a reasonable time unless other arrangements have been made.

Any local delivery options, service areas, or applicable fees will be communicated during checkout or before delivery is scheduled.

International Shipping

At this time, Outlier Laser Engraving ships only within the United States.

If international shipping becomes available in the future, additional shipping charges, customs duties, taxes, import fees, and other governmental charges may apply and will be the responsibility of the customer.

Contact Us

If you have any questions about this Shipping Policy or need assistance with an order, please contact us:

The Delightful Dabbler LLC
Doing Business As (d/b/a) Outlier Laser Engraving

📧 outlierlaserengraving@gmail.com

Wolcott, Connecticut 06716
United States